Credit: Vertical Response

Sizzling Summer Internet Marketing Tips (2): Generate Word of Mouth Marketing

Chances are your happiest customers are the best and cheapest marketing tool you have at your disposal. People who are already fanatical about your company’s products or services will be the first to tell their friends, coworkers, and personal network about the quality of service they receive. So here are a few ideas to get your best customers talking more about you:

• Ask customers to spread the word. Don’t be afraid to ask your most satisfied customers to tell their friends, colleagues, or family members about your business. Consider offering them some exclusive service or benefits that they can brag about to their friends; try a VIP email newsletter list that puts customers “in the know” about new products, sales or promotions before anyone else. Then add a link to every email marketing promotion you send that allows them to forward the message to a friend. Soon, their friends will want to get in on the action, your VIP list will grow, and so will your business.

• Give people something to talk about. One customer with a family-friendly restaurant started offering stroller valet. Word got out that not only could you enjoy a great meal there, but you could also bring your kids without worrying about inconveniencing other diners when deciding where to park the bulky stroller. This tactic is especially helpful in busy downtown locations or shopping areas. Another restaurant promotes Tuesday nights in the summer as “family night”. What was once a slow night for their kitchen now encourages local customers with children to come in and feel right at home. A preset kids’ menu and a few decibels noisier, now it’s the most popular place in town for the family crowd. As a side benefit, the customers without children, who appreciate a quiet meal, know to make plans for any other evening. Think about ways you could offer a memorable service experience and get people talking.
• Make it easy. If you’re selling products by mail or in stores, consider including something memorable or
noteworthy in the box or bag. It can be silly, inspirational, or whimsical, but it should remind them who
you are and that you offer more than your competitors. Better yet, include two items and ask them to
give one to a friend.

Sizzing Summer Internet Marketing Tips (1)

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